Is your IVR just playing hold music? It’s time to discover Schaman’s VoiceBot

If you're tired of your phone channel doing nothing but transferring calls or playing pre-recorded messages, Schaman has something that will interest you.

Imagine a system that understands what customers are saying, solves their problems without transfers, and can quadruple automated resolutions. That’s not the future: it’s Schaman’s VoiceBot.

More than just an IVR: the new era of Customer Service with VoiceBot

In a world where customers expect immediate, personalized responses, traditional IVRs just don't cut it anymore. DTMF menus and scripted replies create frustration, delays, and disconnection.

At Schaman, we’re taking customer service to the next level with our intelligent VoiceBot, designed to speak like a human and act with the precision of your best agent. So, what sets Schaman’s VoiceBot apart?

• Understands natural language: It interprets complex questions, even with interruptions or topic shifts.
• Diagnoses in real time: It connects to your systems mid-conversation to identify the root cause of the issue.
• Solves, not just informs: It can carry out real actions like service changes, technical resets, configurations, and more.
• Human-like, fluid conversations: It handles interruptions, side topics, and uses comfort sounds for a natural experience.
• Multilingual: It converses fluently in multiple languages, adapting to each customer’s needs.
  
  

An advanced, flexible architecture built for demanding businesses

It's not just about talking well. Behind Schaman’s VoiceBot is a world-class technical architecture built for speed, accuracy, and scalability. It combines the most powerful voice and AI technologies:

• Low-latency, high-quality speech recognition (ASR)
• Natural-sounding text-to-speech (TTS)
• Full handling of interruptions, wait times, and conversational context
• Real-time resolution through our specialized AI Agents

And the best part? You don’t need to change your infrastructure

Schaman’s VoiceBot integrates seamlessly with your existing system, offering two flexible options:

• Option 1: Your system supports real-time voice streaming. In this case, the VoiceBot connects directly to your infrastructure and keeps the call within your platform. Compatible with WebRTC, PBX/SBC, IP Phones, and SIP.

• Option 2: Your system does not support voice streaming. Then we use our Voice Gateway, which connects via several modes, including SIP and traditional PSTN options.

In all cases, we guarantee a seamless end-to-end experience packed with the full intelligence of Schaman’s VoiceBot. Plus, it shares the same brain as your other channels, so anything your chatbot or agent console learns and resolves, your voice channel does too.

Want to hear it in action and see it automating real resolutions?

I want to see a demo of the VoiceBot from Schaman