Eliminate the need for Back Office agents by handling requests from digital channels
Achieve a fluid and optimal conversation for diagnosis and resolution, optimized for your business and the specific situation of the interacting customer. Resolve the incident or request automatically through the digital channel chosen by the customer.
And in case of needing specific knowledge, it allows Schaman + ChatGPT to detect it and escalate it to the group of agents specialized in the scope of the customer's problem.