The AI Agent that solves beyond generic problems

Millions of users already enjoy a differential quality of service

A CUSTOMIZED CUSTOMER SERVICE

Design personalized care experiences in a simple and scalable way

Let AI Agents Orchestration technology work for you, don't get lost in endless workflows

Customize resolution per client in a simple and scalable way

Centralized logic for an omnichannel experience

With full visibility of the resolution efficiency

AI Agents Map

Setup and graphically configure your AI agents to cope with your resolution needs. You will be able to manage your service from knowledge.

With Schaman you will be able to manage your service from knowledge, understanding what is behind customer interactions and how efficient you are in resolving each one of them.

Codeless setup

Integrate your information without developing code. Use all that information you're collecting to create amazing care processes.

Connect information sources directly to Schaman without code, just through configuration. If you want to see how easy it is, put us to the test.

Seamless experience points creation

Create easily as many experience points as you need in any of your channels.

Provide a centralised logic enabling each customer experience point with the suited AI specialised agents.

AI Agents Map

Setup and graphically configure your AI agents to cope with your resolution needs. You will be able to manage your service from knowledge.

With Schaman you will be able to manage your service from knowledge, understanding what is behind customer interactions and how efficient you are in resolving each one of them.

Codeless setup

Integrate your information without developing code. Use all that information you're collecting to create amazing care processes.

Connect information sources directly to Schaman without code, just through configuration. If you want to see how easy it is, put us to the test.

Seamless experience points creation

Create easily as many experience points as you need in any of your channels.

Provide a centralised logic enabling each customer experience point with the suited AI specialised agents.

"In a multi-brand environment and multiple systems, Schaman has been key in simplifying and automating customer service processes. The simplicity of configuration and the agility of carrying out integrations with multiple systems have allowed us to separate the complexity of the processes and systems of our agents”“

Miguel Pérez

Head of Customer Processes, Systems & Tools

OPTIMAL CUSTOMER EXPERIENCE

Build customer loyalty with self-management, solving their requests and problems at the root

Understand the specific needs of your clients, combine them with real-time data and offer them the best personalized solution

Satisfaction from personalization

Automatically solve more than 70% on your digital channels

Connect your AI Agents with your knowledge in real-time and solve without limits

Predictive resolution

Minimize questions for your clients or even resolve them without asking. Use the data and simplify the contact.

Use the data and simplify the contact by predicting the cause that originates it. Confirm with the client and resolve without further ado.

Personalization

Offer each customer an experience optimized for them. Calculate in real-time the optimal virtual troubleshooting.

Schaman calculates in real time the optimal virtual troubleshoot for each client, using the available data to solve in a personalized way.

Conversational AI Agent

Understand and drive a complete conversation. Dynamic topic switch, provide relevant questions, dig deeper to solve the customer need.

Schaman integrates leading LLM technology to offer the ability to understand and generate natural language in a fully controlled way, within the context of your attention.

And of course, answer questions

Connect generic information to Schaman and automate the response to your clients' questions.

Connect your static knowledge base, such as a blog, website or FAQs, to Schaman and automate the response to your customers' questions or requests.

Predictive resolution

Minimize questions for your clients or even resolve them without asking. Use the data and simplify the contact.

Use the data and simplify the contact by predicting the cause that originates it. Confirm with the client and resolve without further ado.

Personalization

Offer each customer an experience optimized for them. Calculate in real-time the optimal virtual troubleshooting.

Schaman calculates in real time the optimal virtual troubleshoot for each client, using the available data to solve in a personalized way.

Conversational AI Agent

Understand and drive a complete conversation. Dynamic topic switch, provide relevant questions, dig deeper to solve the customer need.

Schaman integrates leading LLM technology to offer the ability to understand and generate natural language in a fully controlled way, within the context of your attention.

And of course, answer questions

Connect generic information to Schaman and automate the response to your clients' questions.

Connect your static knowledge base, such as a blog, website or FAQs, to Schaman and automate the response to your customers' questions or requests.

A 40% reduction in calls to the Call Center has been recorded thanks to the improvements implemented in customer self-management services, while the digital channel has achieved an increase of 20 points in the T-NPS (Net Promoter Score) , reflected in an improvement in the customer experience

Pablo Serrano

Head of Customer Fullfilment

SIMPLICITY AND EFFICIENCY FOR YOUR AGENTS

Automations that optimize your CSR's time and avoid errors

Prevent your CSR from getting lost in systems and data they don't understand. Let Schaman AI detect problems immediately and determine the solution to apply in an automated way.

Reduce errors and improve the homogeneity of your attention

Achieve double-digit improvements in AHT

Reduces training cycles by more than 80%

Dynamic guidance

Stop using static workflows that your clients and CSR don't like so much.

In each service, Schaman automatically uses the available data to guide the CSR on the shortest path of care.

Copilot for CSR

Provide information, suggest topics, and recommend actions.

Automated responses from knowledge database resolution content. Issue indagation to help CSR to find the right AI resolution agent. Enablement of responses from Open Target AI resolution agents.

Integrated with your CRM

Save your CSR time by connecting Schaman to your current service process.

Schaman integrates with your CRM seamlessly. Create and update your tickets from automatic diagnostics, assign classifications without human bias, and access from a single integrated screen.

Dynamic guidance

Stop using static workflows that your clients and CSR don't like so much.

In each service, Schaman automatically uses the available data to guide the CSR on the shortest path of care.

Copilot for CSR

Provide information, suggest topics, and recommend actions.

Automated responses from knowledge database resolution content. Issue indagation to help CSR to find the right AI resolution agent. Enablement of responses from Open Target AI resolution agents.

Integrated with your CRM

Save your CSR time by connecting Schaman to your current service process.

Schaman integrates with your CRM seamlessly. Create and update your tickets from automatic diagnostics, assign classifications without human bias, and access from a single integrated screen.

“Thanks to our strategic collaboration with Schaman and its root cause-based AI technology, we have achieved double-digit improvements in our KPIs clients' service. By reducing time per call and increasing first-call resolutions, we have simplified the lives of Contact Center agents while increasing end-customer satisfaction.”

Marcelo Leixelard

General Manager of SIXBELL CX

SCHAMAN GOES ONE STEP FURTHER

Let AI identify unknown problems to continue improving your operation

Use the AI to learn about your operation to learn from it.

Quantify what you don't know

Identify patterns from the data

Characterizes the customer's intention

Consider how much you don't know

Identify what you don't know as a starting point for improvement.

With Schaman AI analytics module you get to know new issues/problems not yet detected or new root causes of already known problems.

Data clustering

Discover, through clustering technologies, new patterns in historical data.

Schaman with each customer interaction stores the main parameters collected during it. This data is subsequently processed by our clustering algorithms to detect patterns that can help us find the root causes of the contacts.

Intent Clustering

Use clustering algorithms to identify customer trends from intents.

With each customer interaction, Schaman collects the customer's description of the problem. This information is processed by our clustering algorithms to find what clients express in each type of situation and most importantly how it correlates with the data collected in real time.

Consider how much you don't know

Identify what you don't know as a starting point for improvement.

With Schaman AI analytics module you get to know new issues/problems not yet detected or new root causes of already known problems.

Data clustering

Discover, through clustering technologies, new patterns in historical data.

Intent Clustering

Use clustering algorithms to identify customer trends from intents.

“Many AI solutions in customer service, such as the NBA, offer obvious improvements in their operations, but do not really add value in understanding the origin of the interaction. Schaman’s AI RootCause technology, in addition to providing major operational improvements, reveals the real source of the problem to prevent it from happening again.”