Automatic resolution in digital channels, as your best agent would do

Don't limit yourself to solving general customer queries in your digital channels. Schaman and ChatGPT allow you to generate optimal customer care experiences with which you can solve requests, problems, or complaints from your customers in an automated and personalized way for each particular situation.

Achieve a fluid and optimal conversation for diagnosis and resolution, optimized for your business and the specific situation of the interacting customer. Resolve the incident or request automatically through the digital channel chosen by the customer.

And in case of needing specific knowledge, it allows Schaman + ChatGPT to detect it and escalate it to the group of agents specialized in the scope of the customer's problem.

Maximize the power of ChatGPT in understanding the dialogue with your customers, with Schaman controlling the scope of the conversation. The perfect fusion in customer care: technology with a human touch.

Solve your customers' problems or requests within the context of your business and that of each individual customer.

Forget complexity and create self-service experiences easily. Connect your support channels to Schaman + ChatGPT through a fully modular process to meet your priorities.

Start with your most relevant channels and types of interactions and grow your automation capacity without limit, improving the quality of resolution.