Automation resolves cases. Resolution Intelligence reduces demand

“Schaman has become a fundamental piece in the operational improvement of care processes. It has undoubtedly been a real and efficient alternative that has improved both the experience of agents and of our clients. This has generated significant economic benefits, with a corresponding reduction in operating costs and increased productivity.”

“In an environment as complex as the one we have in the MasOrange Group, with different systems for each brand, multiple access technologies with own and third-party fiber networks, and with an evolution of our products, the power of the Schaman's self-orchestration, the simplicity of configuration and the agility to carry out integration with multiple systems, have allowed us to detach all that complexity from our agents.”