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AI Agents for
Customer Service

What is an AI Agent?

AI Agents are autonomous systems that can access information, process it, and make decisions to perform specific tasks without constant human intervention. These agents can operate based on predefined rules or use open models with machine learning to improve over time.
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Operational benefits

AI Agents revolutionize Customer Service

Struggling with Customer Service Complexity? Let AI Agents Handle It! Schaman's AI Agents combine the power of AI Generative, AI Orchestration and AI Analytics to efficiently solve your customers' needs in a specialized way.

24x7 availability schaman_lp-ai-agents_benefits_1
+90% automatic and accurate responses schaman_lp-ai-agents_benefits_2
From conversation to hyper-personalized resolution schaman_lp-ai-agents_benefits_3
Optimization of L1 resources in Call Center schaman_lp-ai-agents_benefits_4
Scalability and predictability in service quality schaman_lp-ai-agents_benefits_5
Analytics and continuous learning schaman_lp-ai-agents_benefits_6
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Smart resolution agents for customer service

Unlimited resolution capability

Schaman's AI Smart Resolution Agents are powerful and flexible resolution tools. These AI Agents optimally leverage the resolution elements declared in the system to address the customer's expressed needs. Schaman offers three types of specialized agents.

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Troubleshooting agents

Generate in real time an automatic diagnostic process to identify the specific situation (the root cause of the problem) and apply the specific resolution to the customer's problem.

Wifi problemsPayment methods problemsTV problemsInternet access
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Execution agents

Agents with specific functions that perform resolution actions or hyper-personalized business processes at the customer's request.

Change of ownership UnsubscribingInvoice duplicatesChange of password
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Open target agents

In an Open Target agent, we define its role with the purpose, objectives, resolution information it can access, expected behavior, and the way it interacts with users in an open manner, without predefining the actions to be implemented.
BillingQuestions about contracted services Order statusService configuration

Multichannel flexibility and security

AI adaptive Agents cotroller

Schaman built-in solution that allows coordinating the resources of the different AI Agents to implement different service use cases, in the different channels or experience points.

Accurate and reliable resolutions: With full control of the context, the scope of the service and the resolution processes applied.

Channels
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WebBot
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Whatsapp
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CSR Console
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Emails
AI Adaptive Agents Controller
Conversational
Copilot
Guided
Specialized Agents
Billing
AI Smart Resolution Agent
Orders
AI Smart Resolution Agent
Orders Issues
AI Smart Resolution Agent
Apointments
AI Smart Resolution Agent
Tech Service A
AI Smart Resolution Agent
Tech Service B
AI Smart Resolution Agent
General Info
AI Smart Resolution Agent

Find out how AI Agents can revolutionize your customer service

Find out how

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