Millions of users already enjoy a differential quality of service
A CUSTOMIZED CUSTOMER SERVICE
Design personalized care experiences in a
simple and scalable way
Let AI Agents Orchestration technology work for you, don't get lost in endless workflows
Customize resolution per client in a simple and scalable way
Centralized logic for an omnichannel experience
With full visibility of the resolution efficiency
AI Agents Map
Setup and graphically configure your AI agents to cope with your resolution needs. You will be able to manage your service from knowledge.
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With Schaman you will be able to manage your service from knowledge, understanding what is behind customer interactions and how efficient you are in resolving each one of them.
Codeless setup
Integrate your information without developing code. Use all that information you're collecting to create amazing care processes.
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Connect information sources directly to Schaman without code, just through configuration. If you want to see how easy it is, put us to the test.
Seamless experience points creation
Create easily as many experience points as you need in any of your channels.
See more
Provide a centralised logic enabling each customer experience point with the suited AI specialised agents.
AI Agents Map
Setup and graphically configure your AI agents to cope with your resolution needs. You will be able to manage your service from knowledge.
See more
With Schaman you will be able to manage your service from knowledge, understanding what is behind customer interactions and how efficient you are in resolving each one of them.
Codeless setup
Integrate your information without developing code. Use all that information you're collecting to create amazing care processes.
See more
Connect information sources directly to Schaman without code, just through configuration. If you want to see how easy it is, put us to the test.
Seamless experience points creation
Create easily as many experience points as you need in any of your channels.
See more
Provide a centralised logic enabling each customer experience point with the suited AI specialised agents.
"In a multi-brand environment and multiple systems, Schaman has been key in simplifying and automating customer service processes. The simplicity of configuration and the agility of carrying out integrations with multiple systems have allowed us to separate the complexity of the processes and systems of our agents”“
Miguel Pérez
Head of Customer Processes, Systems & Tools
OPTIMAL CUSTOMER EXPERIENCE
Build customer loyalty with self-management, solving their requests and problems at the root
Understand the specific needs of your clients, combine them with real-time data and offer them the best personalized solution
Satisfaction from personalization
Automatically solve more than 70% on your digital channels
Connect your AI Agents with your knowledge in real-time and solve without limits
Predictive resolution
Minimize questions for your clients or even resolve them without asking. Use the data and simplify the contact.
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Use the data and simplify the contact by predicting the cause that originates it. Confirm with the client and resolve without further ado.
Personalization
Offer each customer an experience optimized for them. Calculate in real-time the optimal virtual troubleshooting.
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Schaman calculates in real time the optimal virtual troubleshoot for each client, using the available data to solve in a personalized way.
Conversational AI Agent
Understand and drive a complete conversation. Dynamic topic switch, provide relevant questions, dig deeper to solve the customer need.
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Schaman integrates leading LLM technology to offer the ability to understand and generate natural language in a fully controlled way, within the context of your attention.
And of course, answer questions
Connect generic information to Schaman and automate the response to your clients' questions.
See more
Connect your static knowledge base, such as a blog, website or FAQs, to Schaman and automate the response to your customers' questions or requests.
Predictive resolution
Minimize questions for your clients or even resolve them without asking. Use the data and simplify the contact.
See more
Use the data and simplify the contact by predicting the cause that originates it. Confirm with the client and resolve without further ado.
Personalization
Offer each customer an experience optimized for them. Calculate in real-time the optimal virtual troubleshooting.
See more
Schaman calculates in real time the optimal virtual troubleshoot for each client, using the available data to solve in a personalized way.
Conversational AI Agent
Understand and drive a complete conversation. Dynamic topic switch, provide relevant questions, dig deeper to solve the customer need.
See more
Schaman integrates leading LLM technology to offer the ability to understand and generate natural language in a fully controlled way, within the context of your attention.
And of course, answer questions
Connect generic information to Schaman and automate the response to your clients' questions.
See more
Connect your static knowledge base, such as a blog, website or FAQs, to Schaman and automate the response to your customers' questions or requests.
A 40% reduction in calls to the Call Center has been recorded thanks to the improvements implemented in customer self-management services, while the digital channel has achieved an increase of 20 points in the T-NPS (Net Promoter Score) , reflected in an improvement in the customer experience
Pablo Serrano
Head of Customer Fullfilment
SIMPLICITY AND EFFICIENCY FOR YOUR AGENTS
Automations that optimize your CSR's time and avoid errors
Prevent your CSR from getting lost in systems and data they don't understand. Let Schaman AI detect problems immediately and determine the solution to apply in an automated way.
Reduce errors and improve the homogeneity of your attention
Achieve double-digit improvements in AHT
Reduces training cycles by more than 80%
Dynamic guidance
Stop using static workflows that your clients and CSR don't like so much.
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In each service, Schaman automatically uses the available data to guide the CSR on the shortest path of care.
Copilot for CSR
Provide information, suggest topics, and recommend actions.
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Automated responses from knowledge database resolution content. Issue indagation to help CSR to find the right AI resolution agent. Enablement of responses from Open Target AI resolution agents.
Integrated with your CRM
Save your CSR time by connecting Schaman to your current service process.
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Schaman integrates with your CRM seamlessly. Create and update your tickets from automatic diagnostics, assign classifications without human bias, and access from a single integrated screen.
Dynamic guidance
Stop using static workflows that your clients and CSR don't like so much.
See more
In each service, Schaman automatically uses the available data to guide the CSR on the shortest path of care.
Copilot for CSR
Provide information, suggest topics, and recommend actions.
See more
Automated responses from knowledge database resolution content. Issue indagation to help CSR to find the right AI resolution agent. Enablement of responses from Open Target AI resolution agents.
Integrated with your CRM
Save your CSR time by connecting Schaman to your current service process.
See more
Schaman integrates with your CRM seamlessly. Create and update your tickets from automatic diagnostics, assign classifications without human bias, and access from a single integrated screen.
“Thanks to our strategic collaboration with Schaman and its root cause-based AI technology, we have achieved double-digit improvements in our KPIs clients' service. By reducing time per call and increasing first-call resolutions, we have simplified the lives of Contact Center agents while increasing end-customer satisfaction.”
Marcelo Leixelard
General Manager of SIXBELL CX
SCHAMAN GOES ONE STEP FURTHER
Let AI identify unknown problems to
continue improving your operation
Use the AI to learn about your operation to learn from it.
Quantify what you don't know
Identify patterns from the data
Characterizes the customer's intention
Consider how much you don't know
Identify what you don't know as a starting point for improvement.
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With Schaman AI analytics module you get to know new issues/problems not yet detected or new root causes of already known problems.
Data clustering
Discover, through clustering technologies, new patterns in historical data.
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Schaman with each customer interaction stores the main parameters collected during it. This data is subsequently processed by our clustering algorithms to detect patterns that can help us find the root causes of the contacts.
Intent Clustering
Use clustering algorithms to identify customer trends from intents.
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With each customer interaction, Schaman collects the customer's description of the problem. This information is processed by our clustering algorithms to find what clients express in each type of situation and most importantly how it correlates with the data collected in real time.
Consider how much you don't know
Identify what you don't know as a starting point for improvement.
See more
With Schaman AI analytics module you get to know new issues/problems not yet detected or new root causes of already known problems.
Data clustering
Discover, through clustering technologies, new patterns in historical data.
See more
Schaman with each customer interaction stores the main parameters collected during it. This data is subsequently processed by our clustering algorithms to detect patterns that can help us find the root causes of the contacts.
Intent Clustering
Use clustering algorithms to identify customer trends from intents.
See more
With each customer interaction, Schaman collects the customer's description of the problem. This information is processed by our clustering algorithms to find what clients express in each type of situation and most importantly how it correlates with the data collected in real time.
“Many AI solutions in customer service, such as the NBA, offer obvious improvements in their operations, but do not really add value in understanding the origin of the interaction. Schaman’s AI RootCause technology, in addition to providing major operational improvements, reveals the real source of the problem to prevent it from happening again.”
Eduardo Belda
CEO of Schaman
Recommended resources
DOCUMENTO
The synergy of ChatGPT and Schaman for an ultimate digital experience
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