Ready for the next level?
From Reactive care to Proactive care
Automated diagnosis and resolution powered by personal
AI self-orchestration
Omnichannel e2e journey with centralized intelligence
Big Data analytics with complete journey context traceability
Anomaly detection and
proactive resolution
Open configuration and integration framework
Automated diagnosis and resolution powered by personal AI self-orchestration
Schaman automatically calculates optimum proactive and corrective diagnosis and resolution actions in real time to offer a seamless and coherent omnichannel experience from issue detection to final resolution.
Customer-specific context awareness, expert personal resolution and proactive care capabilities connect with customer perception to boost nps and brand value.
Omnichannel e2e journey with centralized intelligence
Schaman guides your human and digital channels to boost performance and to keep consistency and control during the e2e customer journey.
Keep your callcenter, ivr, apps, web, bots, field technicians, shops, etc. empowered and consistent during the technical care journey.
Big Data analytics with complete journey context traceability
Big Data Analytics will give you unprecedented visibility of technical care customer journeys insides.
After years of unworthy manual incident classification, Schaman automatically contextualizes contacts within the individual customer journeys.
Anomaly detection and proactive resolution
Schaman creates a new enriched big data set designed to boost correlation between customer affection and technical data unleashing a new set of anomaly detection capabilities.
When an anomaly is detected Schaman proactive resolution will initiate an autonomous resolution process maximizing customer experience and boosting efficiency.
Open configuration and integration framework
Enter a new dimension of agility with Schaman open configuration model, were months are transformed in hours.
Design your customer experience through customer histories, contact flows and journeys and publish to any channel in real time.
Integrate new services, devices or data sources with no affection to business logic.
A solid step in your digitization strategy to obtain measurable results in weeks
Quick Easy to deploy
Access to quick results in less than 3 months, reusing your current tools with our data source pre-integrations and out of the box configuration and use cases.
Boost your efficiency KPIs
Double digit impact in key efficiency indicators from day one. Increase selfcare resolution, reduce recalls, reduce truck rolls, increase early life, reduce CSR training spent and much more.
Captivate your customers and employees
Create memorable customer experiences that impact your NPS and brand positioning. Engage with your employees to maximize the power of people, process and tools working together.
One diagnosis CORE multiple use cases, UNLEASH your operational creativity
Learn how our customers get value from multiple use cases
