How to improve the experience and efficiency of a Call Center agent
It is not surprising to say that customer service is complex as well as fundamental in the...
Customer Care
How to make agent's life easier with Schaman's AI
The Demanding role of the Call Center agent
In the fast-paced world of customer service, few roles...
Customer Care
What ChatGPT can do for customer service (and what it can't)
Since the launch of ChatGPT, we have been seeing exponential interest in multiple applications of...
Customer Care
Automation or customization? Or maybe both…
According to the dictionary, personalization is “the action of designing or producing something to...
Customer Care
Can your chatbots serve as the best of your agents?
In Customer Service, as in many other fields, digitization is an unquestionable trend. Not only for...
Customer Care
Trying to solve a client problem whose cause you don't know is trusting to luck
A specialist doctor asks questions and performs diagnostic tests until reaching the cause that...
Customer Care
Listening to the customers is good: having to listen to them to solve a problem, not so much...
As users of services in many sectors, we are used to dealing with very uncomfortable situations:
