How interactions are changing: Real-Time digital absorption
The transformation of customer interactions: Embracing digital and immediate solutions.
Customer...
Customer Care
Learning from Data and Patterns. When analytics is your ally to improve CX one step further
Could you imagine that every interaction that arrives at your Contact Center could help you improve...
Customer Care
From the expert's head to Schaman's brain: how to feed Schaman with expert's knowledge
From a mess of symptoms to centralized Root Cause resolutions
As you may know, Schaman allows you ...
