Ready for Q4? KPIs, budgets & automations that can’t wait
September is the time to look back, adjust course, and make decisions that will ensure the year’s...
Customer Care
Predictive Analytics: how to anticipate customer problems
Have you ever had the feeling that something is slipping through the cracks in your customer...
Customer Care
Is your IVR just playing hold music? It’s time to discover Schaman’s VoiceBot
If you're tired of your phone channel doing nothing but transferring calls or playing pre-recorded...
Customer Care
Climbing towards smarter CX: from AI-first to resolution-first
AI is everywhere. It's in headlines, investor pitches, and company roadmaps. But when it comes to...
Customer Care
Optimize your CSR's time with Copilot and AI Agents
When discussing AI Agents for Customer Service, people often tend to think of AI as a replacement...
Customer Care
Intelligent Automation: the impact of AI Agents on Customer Experience
Artificial Intelligence (AI) in customer service is not a thing of the future—it is happening now....
Customer Care
Why is AI a great copilot for customer service agents?
In today's business environment, saturated with technology and innovation, artificial intelligence...
Customer Care
Vodafone's digital leap in customer service: a success story with Schaman
Vodafone Spain has transformed its customer service through a digitalization strategy in...
