September is the time to look back, adjust course, and make decisions that will ensure the year’s objectives are met. While other areas may slow down during this period, in customer service, demands rise, more interactions, higher expectations… and less margin for error.
The good news: AI-powered automation can make all the difference.
For Customer Service leaders, this stage is strategic not only to maintain operations but also to gain perspective, identify friction points, and adjust processes before the end of 2025. With the last quarter ahead, there’s still room to hit targets, close the year strong, and lay the foundation for growth in 2026.
This is the ideal time to:
- Review KPIs with a clear vision and strategy.
- Identify opportunities for AI automation and optimization.
- Define which improvements should be included in next year’s budget.
Because 2026 budgets are being planned right now, and the decisions made in these months will determine your customer service team’s ability to scale and automate next year.
Checklist for a Q4 with focus, control, and scalability
KPIs that reflect what matters
- What volume of repetitive inquiries are we still handling manually?
- Is the resolution rate of digital channels being measured?
- Are resolution times improving and operations scaling?
- Where are the leaks, wait times, unnecessary escalations, and repeated contacts?
- Is NPS still aligned with business expectations?
- Is the team motivated and resolving efficiently?
- What is the experience and control level of my customer service team?
This is where Schaman’s AI automation becomes a strategic ally: it reduces operational load, improves KPIs, adds intelligence, and preserves the personalization your customers expect.
With Schaman, companies have achieved:
- Automation of up to 40% of repetitive inquiries.
- Self-service increase of +76%.
- +97% FCR (First Contact Resolution).
- 44% reduction in escalations.
- NPS improvement of +20 points.
- 4× higher IVR resolution.
- Agent training has been reduced from 5 weeks to just 3 days.
In short, September is not just a reset; it’s the moment to make decisions with a direct impact on year-end results and 2026 competitiveness. If you can automate up to 40% of your team’s work, improve critical KPIs, and prepare a service ready to scale with AI, now is the time to act.
Request your demo here and close 2025 ready to automate your Customer Service with AI in 2026.
