Have you ever had the feeling that something is slipping through the cracks in your customer service operations? That hidden piece of data, that emerging trend, that issue we can’t seem to solve.
In any customer service operation, there's often a big gap between what we think is happening and what's going on. Many times, we rely on reports, dashboards, or metrics that give us a general sense of performance—but leave out what matters most: the why behind the numbers, the invisible causes, the problems we know how to solve… and the ones we don’t.
If any of this sounds familiar, it's time to discover what Schaman’s Analytics Advisor can do for your service operation. Because this isn’t just another tool that shows data—it's a solution that translates that information into clear, actionable insights.
More than just data: analyzed answers
Unlike traditional platforms, Analytics Advisor doesn’t just show you numbers; it tells you what they mean and what you can do about them.
Its built-in intelligence allows you to ask natural language questions like:
“What were the most common issues this month?” or “Which agent is performing the best or worst?”, and get clear answers, without needing to be a data analyst.
What you can’t see also matters
One of the Advisor’s most powerful features is its ability to uncover what’s not immediately visible. It detects customer queries that your current processes aren’t resolving, highlights gaps in your support content, and precisely suggests which areas need to be strengthened.
Look ahead, not just behind
What if you could anticipate issues before they affect your customers? The Advisor identifies emerging trends and recurring behaviors that could become critical if left unaddressed. It also lets you consult and export any relevant KPI to your BI system, so no insight gets left behind.
Stop managing. Start transforming
Imagine what you could achieve if, instead of spending hours reviewing reports, you could focus on transforming the customer experience. While many companies still invest most of their resources in managing complex processes, you could focus on what truly matters: delivering more effective, personalized solutions.
With Schaman, the days of “we didn’t know that was a problem” are over.
Ready to see it in action?
Contact us here, and we’ll show you how Schaman’s Analytics Advisor can help transform your operation with insights you can use.
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