Embracing generative AI: is it the new Customer Service revolution?
Generative AI (GenAI) has emerged in our daily lives in an abrupt way thanks to the ChatGPT...
Customer Care
What data is needed for effective automation in Customer Service?
Schaman troubleshooting service provides real-time support to agents and customers during support...
Customer Care
Workflows are obsolete: Plan for scalability, not for complexity
It is a fact that process automation tools are widely established in companies' customer service...
Customer Care
The power of root-cause customer service for a proactive approach
Customer service remains a cornerstone for any business. The growing expectation of consumers to...
Customer Care
Is it worth investing in Customer Service tools?
As companies expand their business, the cost and complexity of their internal customer service...
