Predictive Analytics: how to anticipate customer problems
Have you ever had the feeling that something is slipping through the cracks in your customer...
Schaman Blog
Customer Care
Is your IVR just playing hold music? It’s time to discover Schaman’s VoiceBot
If you're tired of your phone channel doing nothing but transferring calls or playing pre-recorded...
Customer Care
AI for field technicians: smarter on-site troubleshooting with Schaman
Imagine arriving at a customer’s home for a service incident, whether in telecom, utilities, or...
Customer Care
Climbing towards smarter CX: from AI-first to resolution-first
AI is everywhere. It's in headlines, investor pitches, and company roadmaps. But when it comes to...
Customer Care
Optimize your CSR's time with Copilot and AI Agents
When discussing AI Agents for Customer Service, people often tend to think of AI as a replacement...
Customer Care
Intelligent Automation: the impact of AI Agents on Customer Experience
Artificial Intelligence (AI) in customer service is not a thing of the future—it is happening now....
Customer Care
Generative AI Sounds Great, But It's Not What You Imagine
When we hear about Generative Artificial Intelligence, we often picture futuristic scenarios with...
Customer Care
Is the Co-Pilot in the agent console a "Nice-to-Have" or a "Must-Have"?
One of the challenges many companies face in customer service is training agents and the difficulty...
