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Schaman + ChatGPT: a new paradigm in Customer Service See more

Schaman Blog

3 cons and many pros of Generative AI in customer service

Generative Artificial Intelligence is a branch of Artificial Intelligence that aims to create and...

How to maintain a scalable customer service

Traditionally, customer service has been handled as a succession of steps and procedures that...

Discover why we are called Schaman and the meaning of our logo

3…2…1… magic! It might seem like it, however, it is not a trick but a disruptive technology capable...

How to improve the experience and efficiency of a Call Center agent

It is not surprising to say that customer service is complex as well as fundamental in the...

Embracing generative AI: is it the new Customer Service revolution?

Generative AI (GenAI) has emerged in our daily lives in an abrupt way thanks to the ChatGPT...

Are chatbots sufficient for efficiently resolving issues in the digital channel?

In the constant pursuit of efficiency and excellence in customer service, the transformation of...

A homogeneous Customer Service while changing a core system is possible

If I had to point out the main aim I've heard recently from customer service directors, I would...

Learning from Data and Patterns. When analytics is your ally to improve CX one step further

Could you imagine that every interaction that arrives at your Contact Center could help you improve...