Generative AI Sounds Great, But It's Not What You Imagine
When we hear about Generative Artificial Intelligence, we often picture futuristic scenarios with...
Customer Care
Is the Co-Pilot in the agent console a "Nice-to-Have" or a "Must-Have"?
One of the challenges many companies face in customer service is training agents and the difficulty...
Customer Care
Automate Your Customer Service on WhatsApp with Schaman: A Practical Guide
Can you imagine your customer service team offering uninterrupted and always available service? In...
Customer Care
Voicebots: What Are They and What Are Their Advantages in a Call Center?
In the digital age, automation has become an indispensable tool for improving efficiency and...
Customer Care
3 cons and many pros of Generative AI in customer service
Generative Artificial Intelligence is a branch of Artificial Intelligence that aims to create and...
Customer Care
Are chatbots sufficient for efficiently resolving issues in the digital channel?
In the constant pursuit of efficiency and excellence in customer service, the transformation of...
Customer Care
A homogeneous Customer Service while changing a core system is possible
If I had to point out the main aim I've heard recently from customer service directors, I would...
Customer Care
The key to improving customer service agent satisfaction
Agent's role: vital for satisfaction but tough due to challenges
Despite, in many cases, a lack of...
