3 cons and many pros of Generative AI in customer service
Generative Artificial Intelligence is a branch of Artificial Intelligence that aims to create and...
Customer Care
Are chatbots sufficient for efficiently resolving issues in the digital channel?
In the constant pursuit of efficiency and excellence in customer service, the transformation of...
Customer Care
A homogeneous Customer Service while changing a core system is possible
If I had to point out the main aim I've heard recently from customer service directors, I would...
Customer Care
The key to improving customer service agent satisfaction
Agent's role: vital for satisfaction but tough due to challenges
Despite, in many cases, a lack of...
