Schaman AI Agentic architecture: how AI redefines field technician operations
In field service operations, efficiency and precision are key. Each visit represents both an...
Schaman Blog
Customer Care
Schaman Copilot: empowering CSR's with AI in the Call Center
At Schaman, we apply Agentic AI to transform Call Center operations, with an approach built on...
Customer Care
Ready for Q4? KPIs, budgets & automations that can’t wait
September is the time to look back, adjust course, and make decisions that will ensure the year’s...
Customer Care
Predictive Analytics: how to anticipate customer problems
Have you ever had the feeling that something is slipping through the cracks in your customer...
Customer Care
Is your IVR just playing hold music? It’s time to discover Schaman’s VoiceBot
If you're tired of your phone channel doing nothing but transferring calls or playing pre-recorded...
Customer Care
AI for field technicians: smarter on-site troubleshooting with Schaman
Imagine arriving at a customer’s home for a service incident, whether in telecom, utilities, or...
Customer Care
Climbing towards smarter CX: from AI-first to resolution-first
AI is everywhere. It's in headlines, investor pitches, and company roadmaps. But when it comes to...
Customer Care
Optimize your CSR's time with Copilot and AI Agents
When discussing AI Agents for Customer Service, people often tend to think of AI as a replacement...
