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Schaman + ChatGPT: a new paradigm in Customer Service See more

Schaman Blog

Learning from Data and Patterns. When analytics is your ally to improve CX one step further

Could you imagine that every interaction that arrives at your Contact Center could help you improve...

What data is needed for effective automation in Customer Service?

Schaman troubleshooting service provides real-time support to agents and customers during support...

How to make agent's life easier with Schaman's AI

The Demanding role of the Call Center agent

In the fast-paced world of customer service, few roles...

From the expert's head to Schaman's brain: how to feed Schaman with expert's knowledge

From a mess of symptoms to centralized Root Cause resolutions

As you may know, Schaman allows you ...

Traditional Customer Service tools VS attention based on Root Cause

Customer service is a fundamental pillar for the success of any company. In the search to offer an...

The key to improving customer service agent satisfaction

Agent's role: vital for satisfaction but tough due to challenges

Despite, in many cases, a lack of...

Workflows are obsolete: Plan for scalability, not for complexity

It is a fact that process automation tools are widely established in companies' customer service...

What ChatGPT can do for customer service (and what it can't)

Since the launch of ChatGPT, we have been seeing exponential interest in multiple applications of...