How to maintain a scalable customer service
Traditionally, customer service has been handled as a succession of steps and procedures that...
Schaman Blog
Customer Care
Discover why we are called Schaman and the meaning of our logo
3…2…1… magic! It might seem like it, however, it is not a trick but a disruptive technology capable...
Customer Care
How to improve the experience and efficiency of a Call Center agent
It is not surprising to say that customer service is complex as well as fundamental in the...
Customer Care
Embracing generative AI: is it the new Customer Service revolution?
Generative AI (GenAI) has emerged in our daily lives in an abrupt way thanks to the ChatGPT...
Customer Care
Are chatbots sufficient for efficiently resolving issues in the digital channel?
In the constant pursuit of efficiency and excellence in customer service, the transformation of...
Customer Care
A homogeneous Customer Service while changing a core system is possible
If I had to point out the main aim I've heard recently from customer service directors, I would...
Customer Care
Learning from Data and Patterns. When analytics is your ally to improve CX one step further
Could you imagine that every interaction that arrives at your Contact Center could help you improve...
Customer Care
What data is needed for effective automation in Customer Service?
Schaman troubleshooting service provides real-time support to agents and customers during support...
