When we hear about Generative Artificial Intelligence, we often picture futuristic scenarios with robots speaking like humans or machines capable of thinking for themselves. However, the current reality of many chatbots is quite different. Most offer limited interactions, responding rigidly with robotic-sounding messages or sticking to predefined menu options that frustrate both customers and businesses.
The Importance of Limiting AI for Greater Security
A clear benefit of adding AI to your customer service is that interactions feel natural and fluid, eliminating the rigidity of traditional chatbots, but at what cost?
The potential for Generative AI to provide answers or make decisions beyond what the company needs or wants could be highly detrimental. For example, an unrestricted AI might offer discounts that aren’t approved or respond to questions unrelated to your business, creating both operational and financial risks.

This is where Schaman offers a unique solution: its AI is carefully configured to ensure it always operates within the limits set by your business. This means it won’t respond to irrelevant inquiries or offer promotions without your consent. Schaman's AI is strategically "capped," ensuring its interaction capabilities are fully aligned with your company's policies and objectives. Thus, you benefit from a safe, controlled, and reliable Generative AI.
In summary,
Schaman's AI not only makes customer service smoother and more human-like, but it does so securely, respecting the limits your company requires. With Schaman, by connecting to your systems (CRM, ERP, Ticketing…), you can offer high-quality, personalized customer support 24/7, ensuring a better experience for your customers and optimizing your business efficiency.
Schedule a no-obligation call with our team and discover how our technology uses Artificial Intelligence to enhance your customer service.
