How interactions are changing: Real-Time digital absorption
The transformation of customer interactions: Embracing digital and immediate solutions.
Customer...
Schaman Blog
Customer Care
Unlocking the power of AI: 3 steps to automation strategy in Customer Service
In the realm of automation powered by Artificial Intelligence (AI), the buzzwords may change, but...
Customer Care
3 cons and many pros of Generative AI in customer service
Generative Artificial Intelligence is a branch of Artificial Intelligence that aims to create and...
Customer Care
How to maintain a scalable customer service
Traditionally, customer service has been handled as a succession of steps and procedures that...
Customer Care
Discover why we are called Schaman and the meaning of our logo
3…2…1… magic! It might seem like it, however, it is not a trick but a disruptive technology capable...
Customer Care
How to improve the experience and efficiency of a Call Center agent
It is not surprising to say that customer service is complex as well as fundamental in the...
Customer Care
Embracing generative AI: is it the new Customer Service revolution?
Generative AI (GenAI) has emerged in our daily lives in an abrupt way thanks to the ChatGPT...
Customer Care
Are chatbots sufficient for efficiently resolving issues in the digital channel?
In the constant pursuit of efficiency and excellence in customer service, the transformation of...
