A homogeneous Customer Service while changing a core system is possible
If I had to point out the main aim I've heard recently from customer service directors, I would...
Schaman Blog
Customer Care
Learning from Data and Patterns. When analytics is your ally to improve CX one step further
Could you imagine that every interaction that arrives at your Contact Center could help you improve...
Customer Care
What data is needed for effective automation in Customer Service?
Schaman troubleshooting service provides real-time support to agents and customers during support...
Customer Care
How to make agent's life easier with Schaman's AI
The Demanding role of the Call Center agent
In the fast-paced world of customer service, few roles...
Customer Care
From the expert's head to Schaman's brain: how to feed Schaman with expert's knowledge
From a mess of symptoms to centralized Root Cause resolutions
As you may know, Schaman allows you ...
Customer Care
Traditional Customer Service tools VS attention based on Root Cause
Customer service is a fundamental pillar for the success of any company. In the search to offer an...
Customer Care
The key to improving customer service agent satisfaction
Agent's role: vital for satisfaction but tough due to challenges
Despite, in many cases, a lack of...
Customer Care
Workflows are obsolete: Plan for scalability, not for complexity
It is a fact that process automation tools are widely established in companies' customer service...
