The key to improving customer service agent satisfaction
Agent's role: vital for satisfaction but tough due to challenges
Despite, in many cases, a lack of...
Schaman Blog
Customer Care
Workflows are obsolete: Plan for scalability, not for complexity
It is a fact that process automation tools are widely established in companies' customer service...
Customer Care
What ChatGPT can do for customer service (and what it can't)
Since the launch of ChatGPT, we have been seeing exponential interest in multiple applications of...
Customer Care
The power of root-cause customer service for a proactive approach
Customer service remains a cornerstone for any business. The growing expectation of consumers to...
Customer Care
Is it worth investing in Customer Service tools?
As companies expand their business, the cost and complexity of their internal customer service...
Customer Care
How to implement Root Cause Customer Service in 5 easy steps
Traditionally, Customer Service and Customer Support have been organized around the symptoms...
Customer Care
Automation or customization? Or maybe both…
According to the dictionary, personalization is “the action of designing or producing something to...
Customer Care
The AHT of my Call Center is increasing, but it turns out that it is good
A few days ago we had a webinar session with a significant number of customer service managers from...
