Is it worth investing in Customer Service tools?
As companies expand their business, the cost and complexity of their internal customer service...
As companies expand their business, the cost and complexity of their internal customer service...
Traditionally, Customer Service and Customer Support have been organized around the symptoms...
According to the dictionary, personalization is “the action of designing or producing something to...
A few days ago we had a webinar session with a significant number of customer service managers from...
In Customer Service, as in many other fields, digitization is an unquestionable trend. Not only for...
A specialist doctor asks questions and performs diagnostic tests until reaching the cause that...
"Be...
As users of services in many sectors, we are used to dealing with very uncomfortable situations: