The power of root-cause customer service for a proactive approach
Customer service remains a cornerstone for any business. The growing expectation of consumers to...
Customer service remains a cornerstone for any business. The growing expectation of consumers to...
As companies expand their business, the cost and complexity of their internal customer service...
Traditionally, Customer Service and Customer Support have been organized around the symptoms...
According to the dictionary, personalization is “the action of designing or producing something to...
A few days ago we had a webinar session with a significant number of customer service managers from...
In Customer Service, as in many other fields, digitization is an unquestionable trend. Not only for...
A specialist doctor asks questions and performs diagnostic tests until reaching the cause that...
"Be...