PLATFORM
Schaman workforce console:
Full Resolution
Capability for the CSR
Say goodbye to switching between 15 different systems. One console for real-time diagnostics and automated resolutions.
The customer situation
at a glance
Fully configurable automatic retrieval of customer context
AI-generated summary of past omnichannel interactions
AI-driven orchestration
of resolution
Real-time data from service platforms
Root cause knowledge base
Dynamic data-based diagnostics
Automatic execution of resolutive actions
One tool for all roles
Fully guided interface for L1 agents
Guidance plus technical view access for L2
Technical support, commercial service, customer retention and complaints.
Provides resolution intelligence to your Call Center systems
And get real impact in your business
Reduce AHT more than a 30%
CALL CENTER EFFICIENCY
Dynamic support flows
Automatic diagnostics
Accurate resolutions linked to the root cause
Automatic ticketing
Reduce Calls more than a 60%
IVR OFFLOAD
Reduction of incoming calls
Context-aware escalation to agents
Customer 10/10 - increase TNPS +20pp
THE AUGMENTED CSR
Solve issues
Clarify any doubt
Support any specific need
Always provide the right solution
