PLATFORM
Schaman Operational Intelligence:
From data to decision.
In real time
Schaman Operational Intelligence transforms every interaction into actionable knowledge to optimise resolution, anticipate problems and enhance the customer experience.
Transforming operational data into resolution intelligence
The control tower —
know before your customer tells you
Automatic detection of massive service outages.
Sudden spike in a specific root cause category.
LLM performance degradation.
Customer service datasources availability (BSS/OSS).
Resolution performance
intelligence
Volume of interactions by customer issue.
Resolution success rate by customer issue.
NFF (no fault found) per customer intent.
Reopen rate by resolution path.
Multi-user dashboards
and BI export
Multi-user dashboard management with role-based views.
Customisable charts and filtering dimensions.
High data depth — granular enough for root cause analysis.
Corporate BI export — plug Schaman data into your existing data stack.
