PLATFORM
Self-care resolution:
Real intelligence to solve, not to be polite
Connect your Self-Care channels to Schaman: automate technical support incidences and resolve complex cases, minimizing the need to escalate.
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Resolve with minimal
customer dependency
Conversational understanding of customer issue and automatic identification of the root cause.
Dynamically orchestrate with real time data, asking the customer for missing information just when needed.
Deliver precise resolutions every time.
Solutions or answers
to any need
General questions about the service.
Customer-specific situations.
Security and control over the conversation scope.
Issue investigation, switching, tracking and continuity.
Equip your digital channels with problem-solving intelligence
And get real impact in your business
+50% call reduction
COST
Over 70% of cases resolved with no human intervention.
Context-aware handoff to a human agent when required.
WhatsApp, Web-chat, Company App.
Smooth Omnichannel
OPERATIVE SCALABILITY
Channel-independent resolution capability.
Service policies published with a single click.
Consistent customer context across assisted and self-service channels.
With Resolution Intelligence, every customer interaction becomes a chance to resolve faster, improve processes, and ensure compliance — at scale.
