Ready for Q4? KPIs, budgets & automations that can’t wait
September is the time to look back, adjust course, and make decisions that will ensure the year’s...
Schaman Blog
Customer Care
Predictive Analytics: how to anticipate customer problems
Have you ever had the feeling that something is slipping through the cracks in your customer...
Customer Care
Is your IVR just playing hold music? It’s time to discover Schaman’s VoiceBot
If you're tired of your phone channel doing nothing but transferring calls or playing pre-recorded...
Customer Care
Is the Co-Pilot in the agent console a "Nice-to-Have" or a "Must-Have"?
One of the challenges many companies face in customer service is training agents and the difficulty...
Customer Care
Automate Your Customer Service on WhatsApp with Schaman: A Practical Guide
Can you imagine your customer service team offering uninterrupted and always available service? In...
Customer Care
Voicebots: What Are They and What Are Their Advantages in a Call Center?
In the digital age, automation has become an indispensable tool for improving efficiency and...
Customer Care
Why is AI a great copilot for customer service agents?
In today's business environment, saturated with technology and innovation, artificial intelligence...
Customer Care
Vodafone's digital leap in customer service: a success story with Schaman
Vodafone Spain has transformed its customer service through a digitalization strategy in...
Customer Care
How can you benefit from the advantages of multi-channel customer service with Schaman?
In a world where immediacy and personalization are not a luxury but a necessity, offering customer...
Customer Care
How interactions are changing: Real-Time digital absorption
The transformation of customer interactions: Embracing digital and immediate solutions.
Customer...
Customer Care
Unlocking the power of AI: 3 steps to automation strategy in Customer Service
In the realm of automation powered by Artificial Intelligence (AI), the buzzwords may change, but...
