Generative AI Sounds Great, But It's Not What You Imagine
When we hear about Generative Artificial Intelligence, we often picture futuristic scenarios with...
Schaman Blog
Customer Care
Is the Co-Pilot in the agent console a "Nice-to-Have" or a "Must-Have"?
One of the challenges many companies face in customer service is training agents and the difficulty...
Customer Care
Automate Your Customer Service on WhatsApp with Schaman: A Practical Guide
Can you imagine your customer service team offering uninterrupted and always available service? In...
Customer Care
Unlocking the power of AI: 3 steps to automation strategy in Customer Service
In the realm of automation powered by Artificial Intelligence (AI), the buzzwords may change, but...
Customer Care
3 cons and many pros of Generative AI in customer service
Generative Artificial Intelligence is a branch of Artificial Intelligence that aims to create and...
Customer Care
How to maintain a scalable customer service
Traditionally, customer service has been handled as a succession of steps and procedures that...
Customer Care
Discover why we are called Schaman and the meaning of our logo
3…2…1… magic! It might seem like it, however, it is not a trick but a disruptive technology capable...
Customer Care
How to improve the experience and efficiency of a Call Center agent
It is not surprising to say that customer service is complex as well as fundamental in the...
Customer Care
Embracing generative AI: is it the new Customer Service revolution?
Generative AI (GenAI) has emerged in our daily lives in an abrupt way thanks to the ChatGPT...
Customer Care
Are chatbots sufficient for efficiently resolving issues in the digital channel?
In the constant pursuit of efficiency and excellence in customer service, the transformation of...
Customer Care
A homogeneous Customer Service while changing a core system is possible
If I had to point out the main aim I've heard recently from customer service directors, I would...
