Schaman AI Agentic architecture: how AI redefines field technician operations
In field service operations, efficiency and precision are key. Each visit represents both an...
Schaman Blog
Customer Care
Schaman Copilot: empowering CSR's with AI in the Call Center
At Schaman, we apply Agentic AI to transform Call Center operations, with an approach built on...
Customer Care
Ready for Q4? KPIs, budgets & automations that can’t wait
September is the time to look back, adjust course, and make decisions that will ensure the year’s...
Customer Care
Intelligent Automation: the impact of AI Agents on Customer Experience
Artificial Intelligence (AI) in customer service is not a thing of the future—it is happening now....
Customer Care
Generative AI Sounds Great, But It's Not What You Imagine
When we hear about Generative Artificial Intelligence, we often picture futuristic scenarios with...
Customer Care
Is the Co-Pilot in the agent console a "Nice-to-Have" or a "Must-Have"?
One of the challenges many companies face in customer service is training agents and the difficulty...
Customer Care
Automate Your Customer Service on WhatsApp with Schaman: A Practical Guide
Can you imagine your customer service team offering uninterrupted and always available service? In...
Customer Care
Voicebots: What Are They and What Are Their Advantages in a Call Center?
In the digital age, automation has become an indispensable tool for improving efficiency and...
Customer Care
Why is AI a great copilot for customer service agents?
In today's business environment, saturated with technology and innovation, artificial intelligence...
Customer Care
Vodafone's digital leap in customer service: a success story with Schaman
Vodafone Spain has transformed its customer service through a digitalization strategy in...
Customer Care
How can you benefit from the advantages of multi-channel customer service with Schaman?
In a world where immediacy and personalization are not a luxury but a necessity, offering customer...
