Schaman Smart Analytics: AI that transforms data into high-impact decisions
In an environment where customer service operations generate millions of interactions every day,...
Schaman Blog
Customer Care
Schaman at GITEX: instant resolution with Agentic AI
At GITEX, where telco innovation is measured by its real ability to solve and integrate into...
Customer Care
Schaman AI Agentic architecture: how AI redefines field technician operations
In field service operations, efficiency and precision are key. Each visit represents both an...
Customer Care
Climbing towards smarter CX: from AI-first to resolution-first
AI is everywhere. It's in headlines, investor pitches, and company roadmaps. But when it comes to...
Customer Care
Optimize your CSR's time with Copilot and AI Agents
When discussing AI Agents for Customer Service, people often tend to think of AI as a replacement...
Customer Care
Intelligent Automation: the impact of AI Agents on Customer Experience
Artificial Intelligence (AI) in customer service is not a thing of the future—it is happening now....
Customer Care
Generative AI Sounds Great, But It's Not What You Imagine
When we hear about Generative Artificial Intelligence, we often picture futuristic scenarios with...
Customer Care
Is the Co-Pilot in the agent console a "Nice-to-Have" or a "Must-Have"?
One of the challenges many companies face in customer service is training agents and the difficulty...
Customer Care
Automate Your Customer Service on WhatsApp with Schaman: A Practical Guide
Can you imagine your customer service team offering uninterrupted and always available service? In...
Customer Care
Voicebots: What Are They and What Are Their Advantages in a Call Center?
In the digital age, automation has become an indispensable tool for improving efficiency and...
Customer Care
Why is AI a great copilot for customer service agents?
In today's business environment, saturated with technology and innovation, artificial intelligence...
