AI for field technicians: smarter on-site troubleshooting with Schaman
Imagine arriving at a customer’s home for a service incident—whether in telecom, utilities, or...
Schaman Blog
Customer Care
Climbing towards smarter CX: from AI-first to resolution-first
AI is everywhere. It's in headlines, investor pitches, and company roadmaps. But when it comes to...
Customer Care
Optimize your CSR's time with Copilot and AI Agents
When discussing AI Agents for Customer Service, people often tend to think of AI as a replacement...
Customer Care
The AHT of my Call Center is increasing, but it turns out that it is good
A few days ago we had a webinar session with a significant number of customer service managers from...
Customer Care
Can your chatbots serve as the best of your agents?
In Customer Service, as in many other fields, digitization is an unquestionable trend. Not only for...
Customer Care
Trying to solve a client problem whose cause you don't know is trusting to luck
A specialist doctor asks questions and performs diagnostic tests until reaching the cause that...
Customer Care
The real key to get a customer service that works
Are you aware of what you know and what you don’t know? If not, you may be missing the key
"Be...
Customer Care
Listening to the customers is good: having to listen to them to solve a problem, not so much...
As users of services in many sectors, we are used to dealing with very uncomfortable situations:
