Predictive Analytics: how to anticipate customer problems
Have you ever had the feeling that something is slipping through the cracks in your customer...
Schaman Blog
Customer Care
Is your IVR just playing hold music? It’s time to discover Schaman’s VoiceBot
If you're tired of your phone channel doing nothing but transferring calls or playing pre-recorded...
Customer Care
AI for field technicians: smarter on-site troubleshooting with Schaman
Imagine arriving at a customer’s home for a service incident, whether in telecom, utilities, or...
Customer Care
How to implement Root Cause Customer Service in 5 easy steps
Traditionally, Customer Service and Customer Support have been organized around the symptoms...
Customer Care
Automation or customization? Or maybe both…
According to the dictionary, personalization is “the action of designing or producing something to...
Customer Care
The AHT of my Call Center is increasing, but it turns out that it is good
A few days ago we had a webinar session with a significant number of customer service managers from...
Customer Care
Can your chatbots serve as the best of your agents?
In Customer Service, as in many other fields, digitization is an unquestionable trend. Not only for...
Customer Care
Trying to solve a client problem whose cause you don't know is trusting to luck
A specialist doctor asks questions and performs diagnostic tests until reaching the cause that...
Customer Care
The real key to get a customer service that works
Are you aware of what you know and what you don’t know? If not, you may be missing the key
"Be...
Customer Care
Listening to the customers is good: having to listen to them to solve a problem, not so much...
As users of services in many sectors, we are used to dealing with very uncomfortable situations:
