Schaman AI Agentic architecture: how AI redefines field technician operations
In field service operations, efficiency and precision are key. Each visit represents both an...
Schaman Blog
Customer Care
Schaman Copilot: empowering CSR's with AI in the Call Center
At Schaman, we apply Agentic AI to transform Call Center operations, with an approach built on...
Customer Care
Ready for Q4? KPIs, budgets & automations that can’t wait
September is the time to look back, adjust course, and make decisions that will ensure the year’s...
Customer Care
What ChatGPT can do for customer service (and what it can't)
Since the launch of ChatGPT, we have been seeing exponential interest in multiple applications of...
Customer Care
The power of root-cause customer service for a proactive approach
Customer service remains a cornerstone for any business. The growing expectation of consumers to...
Customer Care
Is it worth investing in Customer Service tools?
As companies expand their business, the cost and complexity of their internal customer service...
Customer Care
How to implement Root Cause Customer Service in 5 easy steps
Traditionally, Customer Service and Customer Support have been organized around the symptoms...
Customer Care
Automation or customization? Or maybe both…
According to the dictionary, personalization is “the action of designing or producing something to...
Customer Care
The AHT of my Call Center is increasing, but it turns out that it is good
A few days ago we had a webinar session with a significant number of customer service managers from...
Customer Care
Can your chatbots serve as the best of your agents?
In Customer Service, as in many other fields, digitization is an unquestionable trend. Not only for...
Customer Care
Trying to solve a client problem whose cause you don't know is trusting to luck
A specialist doctor asks questions and performs diagnostic tests until reaching the cause that...
