Optimize your CSR's time with Copilot and AI Agents
When discussing AI Agents for Customer Service, people often tend to think of AI as a replacement...
Schaman Blog
Customer Care
Intelligent Automation: the impact of AI Agents on Customer Experience
Artificial Intelligence (AI) in customer service is not a thing of the future—it is happening now....
Customer Care
Generative AI Sounds Great, But It's Not What You Imagine
When we hear about Generative Artificial Intelligence, we often picture futuristic scenarios with...
Customer Care
Trying to solve a client problem whose cause you don't know is trusting to luck
A specialist doctor asks questions and performs diagnostic tests until reaching the cause that...
Customer Care
The real key to get a customer service that works
Are you aware of what you know and what you don’t know? If not, you may be missing the key
"Be...
Customer Care
Listening to the customers is good: having to listen to them to solve a problem, not so much...
As users of services in many sectors, we are used to dealing with very uncomfortable situations:
