Schaman Smart Analytics: AI that transforms data into high-impact decisions
In an environment where customer service operations generate millions of interactions every day,...
Schaman Blog
Customer Care
Schaman at GITEX: instant resolution with Agentic AI
At GITEX, where telco innovation is measured by its real ability to solve and integrate into...
Customer Care
Schaman AI Agentic architecture: how AI redefines field technician operations
In field service operations, efficiency and precision are key. Each visit represents both an...
Customer Care
Vodafone's digital leap in customer service: a success story with Schaman
Vodafone Spain has transformed its customer service through a digitalization strategy in...
Customer Care
How can you benefit from the advantages of multi-channel customer service with Schaman?
In a world where immediacy and personalization are not a luxury but a necessity, offering customer...
Customer Care
How interactions are changing: Real-Time digital absorption
The transformation of customer interactions: Embracing digital and immediate solutions.
Customer...
Customer Care
Unlocking the power of AI: 3 steps to automation strategy in Customer Service
In the realm of automation powered by Artificial Intelligence (AI), the buzzwords may change, but...
Customer Care
3 cons and many pros of Generative AI in customer service
Generative Artificial Intelligence is a branch of Artificial Intelligence that aims to create and...
Customer Care
How to maintain a scalable customer service
Traditionally, customer service has been handled as a succession of steps and procedures that...
Customer Care
Discover why we are called Schaman and the meaning of our logo
3…2…1… magic! It might seem like it, however, it is not a trick but a disruptive technology capable...
Customer Care
How to improve the experience and efficiency of a Call Center agent
It is not surprising to say that customer service is complex as well as fundamental in the...
