Ready for Q4? KPIs, budgets & automations that can’t wait
September is the time to look back, adjust course, and make decisions that will ensure the year’s...
Schaman Blog
Customer Care
Predictive Analytics: how to anticipate customer problems
Have you ever had the feeling that something is slipping through the cracks in your customer...
Customer Care
Is your IVR just playing hold music? It’s time to discover Schaman’s VoiceBot
If you're tired of your phone channel doing nothing but transferring calls or playing pre-recorded...
Customer Care
3 cons and many pros of Generative AI in customer service
Generative Artificial Intelligence is a branch of Artificial Intelligence that aims to create and...
Customer Care
How to maintain a scalable customer service
Traditionally, customer service has been handled as a succession of steps and procedures that...
Customer Care
Discover why we are called Schaman and the meaning of our logo
3…2…1… magic! It might seem like it, however, it is not a trick but a disruptive technology capable...
Customer Care
How to improve the experience and efficiency of a Call Center agent
It is not surprising to say that customer service is complex as well as fundamental in the...
Customer Care
Embracing generative AI: is it the new Customer Service revolution?
Generative AI (GenAI) has emerged in our daily lives in an abrupt way thanks to the ChatGPT...
Customer Care
Are chatbots sufficient for efficiently resolving issues in the digital channel?
In the constant pursuit of efficiency and excellence in customer service, the transformation of...
Customer Care
A homogeneous Customer Service while changing a core system is possible
If I had to point out the main aim I've heard recently from customer service directors, I would...
Customer Care
Learning from Data and Patterns. When analytics is your ally to improve CX one step further
Could you imagine that every interaction that arrives at your Contact Center could help you improve...
