AI for field technicians: smarter on-site troubleshooting with Schaman
Imagine arriving at a customer’s home for a service incident—whether in telecom, utilities, or...
Imagine arriving at a customer’s home for a service incident—whether in telecom, utilities, or...
AI is everywhere. It's in headlines, investor pitches, and company roadmaps. But when it comes to...
When discussing AI Agents for Customer Service, people often tend to think of AI as a replacement...
It is not surprising to say that customer service is complex as well as fundamental in the...
Generative AI (GenAI) has emerged in our daily lives in an abrupt way thanks to the ChatGPT...
In the constant pursuit of efficiency and excellence in customer service, the transformation of...
If I had to point out the main aim I've heard recently from customer service directors, I would...
Could you imagine that every interaction that arrives at your Contact Center could help you improve...
Schaman troubleshooting service provides real-time support to agents and customers during support...
In the fast-paced world of customer service, few roles...
As you may know, Schaman allows you ...