Generative AI Sounds Great, But It's Not What You Imagine
When we hear about Generative Artificial Intelligence, we often picture futuristic scenarios with...
When we hear about Generative Artificial Intelligence, we often picture futuristic scenarios with...
One of the challenges many companies face in customer service is training agents and the difficulty...
Can you imagine your customer service team offering uninterrupted and always available service? In...
Customer service remains a cornerstone for any business. The growing expectation of consumers to...
As companies expand their business, the cost and complexity of their internal customer service...
Traditionally, Customer Service and Customer Support have been organized around the symptoms...
According to the dictionary, personalization is “the action of designing or producing something to...
A few days ago we had a webinar session with a significant number of customer service managers from...
In Customer Service, as in many other fields, digitization is an unquestionable trend. Not only for...
A specialist doctor asks questions and performs diagnostic tests until reaching the cause that...
"Be...