Predictive Analytics: how to anticipate customer problems
Have you ever had the feeling that something is slipping through the cracks in your customer...
Schaman Blog
Customer Care
Is your IVR just playing hold music? It’s time to discover Schaman’s VoiceBot
If you're tired of your phone channel doing nothing but transferring calls or playing pre-recorded...
Customer Care
AI for field technicians: smarter on-site troubleshooting with Schaman
Imagine arriving at a customer’s home for a service incident, whether in telecom, utilities, or...
Customer Care
How to make agent's life easier with Schaman's AI
The Demanding role of the Call Center agent
In the fast-paced world of customer service, few roles...
Customer Care
From the expert's head to Schaman's brain: how to feed Schaman with expert's knowledge
From a mess of symptoms to centralized Root Cause resolutions
As you may know, Schaman allows you ...
Customer Care
Traditional Customer Service tools VS attention based on Root Cause
Customer service is a fundamental pillar for the success of any company. In the search to offer an...
Customer Care
The key to improving customer service agent satisfaction
Agent's role: vital for satisfaction but tough due to challenges
Despite, in many cases, a lack of...
Customer Care
Workflows are obsolete: Plan for scalability, not for complexity
It is a fact that process automation tools are widely established in companies' customer service...
Customer Care
What ChatGPT can do for customer service (and what it can't)
Since the launch of ChatGPT, we have been seeing exponential interest in multiple applications of...
Customer Care
The power of root-cause customer service for a proactive approach
Customer service remains a cornerstone for any business. The growing expectation of consumers to...
Customer Care
Is it worth investing in Customer Service tools?
As companies expand their business, the cost and complexity of their internal customer service...
