SECURITY & COMPLIANCE

Secure, controlled and compliant by design

Schaman is built to meet the security, privacy and regulatory requirements of enterprise environments — ensuring that customer data, system access and AI-driven decisions are protected, controlled and auditable at all times.

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BUILT FOR CONTROL, AUDITABILITY AND REGULATORY COMPLIANCE

Security embedded across the entire architecture

Security in Schaman is not limited to access control or data protection. It is embedded across the entire architecture — governing how data is accessed, how decisions are made and how actions are executed.

Protect customer data across all interactions

High Agent Turnover & Fluctuating Contact Volumes

Enforce control at every step of execution

Apply policy-driven controls to every data query and system action — ensuring that all operations comply with defined security and governance rules in real time.

Operate within regulatory frameworks

Support compliance with key regulations and standards, ensuring alignment with data protection and AI governance requirements.

Maintain full auditability and traceability

Track and reconstruct all interactions, decisions and execution steps — enabling complete visibility for compliance, validation and analysis.

A CONTINUOUS SECURITY AND COMPLIANCE MODEL

Protect, control, audit, improve

Schaman ensures that security and compliance are continuously enforced, monitored and refined across all operations.

DATA PROTECTION & PRIVACY

Protect sensitive customer data by design

Schaman applies encryption in transit and at rest, strict access controls and data minimisation principles to ensure that sensitive customer data is protected at all times.

It supports compliance with:

GDPR ISO 27001 ISO 27017 ISO 27018

POLICY-DRIVEN ACCESS CONTROL

Control access at runtime,
not just at entry points

Schaman enforces access policies dynamically across all interactions — ensuring that every data query and system action is authorised in real time, not only at authentication.

Consistent enforcement of governance rules

Reduced risk of unauthorised actions

Fine-grained control across all operations

SECURE-BY-DESIGN ARCHITECTURE

Minimise exposure and isolate critical components

Schaman follows a layered architecture where:

All system access is mediated through secure orchestration proxies

Internal components remain isolated (conversation, orchestration logic, data access)

Direct exposure of underlying systems is avoided

This reduces attack surface and ensures consistent enforcement of security controls.

FULL AUDITABILITY & TRACEABILITY

Record and reconstruct every system behaviour

Schaman captures every interaction, context, decision and action — enabling full traceability and replay of resolution processes for compliance, validation and debugging.

Complete audit trails

Transparency of system behaviour

Support for regulatory and internal audits

AI GOVERNANCE & COMPLIANCE

Ensure responsible and compliant AI usage

Schaman is designed in alignment with the EU AI Act, supporting transparency, control and oversight of AI-driven decisions.

Traceability of AI actions

Explainability of decisions

Human-in-the-loop capabilities where required