OPERATIONAL INTEGRATIONS

Operational integrations for resolution intelligence

Connect telco systems, real-time operational context and execution capabilities into intelligent resolution flows — enabling AI agents to diagnose, decide and act across real customer and network environments.

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TELCO INTEGRATION DOMAINS

Built for real operational environments

Schaman connects to the systems that actually determine resolution in telecom operations: customer data, service inventory, resource topology, assurance, provisioning, diagnostics and activation.

Customer & service context

CRM Billing Orders Customer profile Product inventory Service inventory

Network & resource intelligence

OSS Resource inventory Topology systems ACS / TR-069 CPE / ONT Wi-Fi & TV analytics

Diagnosis & assurance

Service tests Resource tests Performance Fault management Assurance Monitoring

Resolution & activation

Provisioning Service activation Resource activation Ticketing Workforce Action APIs

TM FORUM COMPATIBILITY

Aligned with telco operational standards

Schaman supports TM Forum Open APIs across customer, service, resource and operational domains — operating inside the operator’s reference architecture and reducing custom integration effort.

Selected TM Forum Open API coverage

Schaman consumes operational APIs from OSS/BSS and exposes resolution capabilities upstream towards channels, management systems and monitoring tools where applicable.

Product inventory TMF637

Service inventory TMF638

Resource inventory TMF639

Performance management TMF628

Service test management TMF653

Resource test management TMF654

Service activation TMF640

Resource activation TMF664

Trouble ticket management TMF621

Process flow management TMF701

Service test management TMF653

Event management Roadmap TMF688

CONTEXTUAL INTEGRATION MODEL

From operational systems to contextual resolution intelligence

Schaman does not expose operational APIs directly to agents. It mediates access through a governed context and action layer, synchronised with the orchestration process in real time.

Build real-time operational context

Combines customer, product, service, resource, topology and performance data into a contextual model for each resolution moment.

Determine valid actions

Identifies which diagnostics, corrective actions and resolution paths are available and meaningful for the specific customer situation.

Control execution safely

Agents operate over mediated context and governed actions, not unrestricted systems or raw API access.

HYBRID INTEGRATION ARCHITECTURE

Standards where available. Specialised connectors where needed.

Telco environments are rarely uniform. Schaman consumes TM Forum Open APIs where they exist, and uses specialised connectors for systems such as ACS, Wi-Fi analytics, assurance platforms and provisioning.

TM Forum first

Use operator-standard APIs for inventory, testing, activation and ticketing where operational events are available.

Specialised telco depth

Connect to domain-specific systems that generic AI platforms do not usually understand, including CPE, Wi-Fi and assurance environments.

Configurable integration patterns

Reduce custom integration projects by reusing adapters, API patterns and resolution-oriented configuration.

FAST OPERATIONAL DEPLOYMENT

Deploy integrations in hours, not months

Reusable telco adapters

Prebuilt operational models and adapters for frequent telco domains, systems and resolution scenarios.

Configuration-driven modelling

Model contextual data access, actions and orchestration behaviour through configuration — even for systems without existing connectors.

Governed operational autonomy

Platform and operational teams evolve integrations faster, while access, execution and resolution logic stay under control.

A DIFFERENT INTEGRATION MODEL

Built beyond generic AI connectors

Schaman integrates with telco systems to enable controlled resolution — not only access to information or isolated API calls.

Generic AI platforms

Schaman integrations

Integration purpose

Connect systems or retrieve knowledge

Enable diagnosis, decision and resolution

Telco depth

Generic enterprise connectors

TM Forum alignment plus specialised telco systems

Data usage

Raw API data or RAG retrieval

Real-time contextual operational intelligence

Agent access

Direct API calls

Governed context and action mediation

Deployment

Custom integration projects

Reusable adapters and configuration patterns

Outcome

Assisted interaction

Closed-loop operational resolution