Schaman AI Agentic architecture: how AI redefines field technician operations
In field service operations, efficiency and precision are key. Each visit represents both an...
Schaman Blog
Customer Care
Schaman Copilot: empowering CSR's with AI in the Call Center
At Schaman, we apply Agentic AI to transform Call Center operations, with an approach built on...
Customer Care
Ready for Q4? KPIs, budgets & automations that can’t wait
September is the time to look back, adjust course, and make decisions that will ensure the year’s...
Customer Care
The real key to get a customer service that works
Are you aware of what you know and what you don’t know? If not, you may be missing the key
"Be...
Customer Care
Listening to the customers is good: having to listen to them to solve a problem, not so much...
As users of services in many sectors, we are used to dealing with very uncomfortable situations:
