Schaman Smart Analytics: AI that transforms data into high-impact decisions
In an environment where customer service operations generate millions of interactions every day,...
Schaman Blog
Customer Care
Schaman at GITEX: instant resolution with Agentic AI
At GITEX, where telco innovation is measured by its real ability to solve and integrate into...
Customer Care
Schaman AI Agentic architecture: how AI redefines field technician operations
In field service operations, efficiency and precision are key. Each visit represents both an...
Customer Care
Can your chatbots serve as the best of your agents?
In Customer Service, as in many other fields, digitization is an unquestionable trend. Not only for...
Customer Care
Trying to solve a client problem whose cause you don't know is trusting to luck
A specialist doctor asks questions and performs diagnostic tests until reaching the cause that...
Customer Care
The real key to get a customer service that works
Are you aware of what you know and what you don’t know? If not, you may be missing the key
"Be...
Customer Care
Listening to the customers is good: having to listen to them to solve a problem, not so much...
As users of services in many sectors, we are used to dealing with very uncomfortable situations:
